Reservation - Cancellation - Weather Policy

Thanks for booking with Open Road Rentals LLC — we’re excited to have you riding with us! Please take a moment to review the Reservation, Cancellation, and WeatherPolicy. These terms apply to all rentals and are acknowledged at the time of booking.

RESERVATIONS & PAYMENT

• Reservations are confirmed once payment is received
• A valid driver’s license and motorcycle endorsement (where required) are mandatory
• We make every effort to provide the reserved motorcycle; however, all rentals are subject to availability and final safety inspection. If a motorcycle becomes unavailable due to maintenance or unforeseen circumstances, a comparable substitute may be provided. If the substitute is declined, the reservation may be canceled prior to departure for a full refund.

CANCELLATION POLICY

We understand plans can change. Our goal is to be fair to riders while protecting availability for other guests.

  • More than 7 days before your rental: Full refund to your original payment method.

  • 3–7 days before your rental: Choose either a 50% refund or a 100% Open Road Rentals gift card (valid for 12 months).

  • Within 3 days of your rental: No refund, but you'll receive a 100% Open Road Rentals gift card (valid for 12 months).

  • No-shows or same-day cancellations without communication: No refund or credit.

Gift cards are transferable but cannot be redeemed for cash.

WEATHER POLICY

Motorcycling is an outdoor activity, and weather conditions are part of the experience.

  • Rain, cold temperatures, wind, or changing weather conditions do not qualify for refunds or credits.

  • Rentals proceed as scheduled unless Open Road Rentals determines conditions are unsafe due to snow, ice, severe weather, wildfire conditions, or road closures.

If Open Road Rentals cancels a rental due to unsafe conditions, you may choose:

  • A 100% refund, or

  • A 100% Open Road Rentals gift card.

If you choose not to ride due to weather and Open Road Rentals has not canceled the rental, the standard cancellation policy applies.

EARLY RETURNS & UNUSED TIME

• No refunds or credits are issued for early returns, shortened rentals, or unused rental time once the rental period has begun

MECHANICAL ISSUES

• If a mechanical issue occurs that is not caused by rider misuse, we will attempt to repair or replace the motorcycle ASAP
• If the rental cannot continue, a pro-rated refund or credit may be issued at our discretion

*By completing your booking or in our shop, you acknowledge that you have read, understood, and agreed to this policy.